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On How Things Are Said

Voice Tone, Voice Intensity, Verbal Content, and Perceptions of Politeness

Harvard University, debi_laplante{at}hms.harvard.edu

Nalini Ambady

Harvard University

Individuals in two studies listened to statements or questions that were either consistent or inconsistent across verbal content and tone of voice. Results showed that tone of voice substantially affected judges’ ratings of the politeness for positive content statements but did so only minimally for negative content statements. Tone of voice affected judges’ politeness ratings of both positive and negative questions.

Key Words: nonverbal • politeness • interpersonal perception • communication

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